Privacy Policy
Effective Date: | 11/11/2025
This Privacy Policy applies to personal information collected by Opura Services LLC (“Opura,” “we,” “us,” or “our”) through our website, email, phone communications, contact forms, and other interactions related to our commercial cleaning services in New York, New Jersey, and surrounding areas. It covers information from customers, prospective customers, and website visitors.
Information We Collect
Information You Provide
We collect information you give us directly, including your name, email address, phone number, property address, service preferences, and payment details when you request quotes, schedule services, or contact us.
Automatically Collected Information
We collect technical data about your device and browsing activity through cookies and similar technologies, including IP address, browser type, pages visited, and time spent on our site.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our website. Cookies help us remember your preferences and improve site functionality.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website.
We may use third-party services like Google Analytics to analyze website traffic. These services may collect information about your use of our site and share it with other websites and online services.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our cleaning services
- Process payments and manage contracts
- Communicate with you about scheduling, confirmations, and service updates
- Respond to inquiries and customer support requests
- Send marketing communications (with your consent)
- Comply with legal obligations and maintain business records
- Ensure quality control and staff training
- Coordinate with business clients regarding service delivery
For business clients, we may collect company names, business contact information, and property details. This information is used solely for service coordination and is not sold or used for unrelated marketing purposes.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business, including payment processors, scheduling tools, communication platforms, and analytics providers.
- Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Data Storage: Your information may be transferred to and maintained on servers located outside your state or jurisdiction. We ensure appropriate safeguards are in place to protect your data.
Data Security
We take data security seriously and use industry-standard physical, technical, and administrative measures to protect your information from unauthorized access, disclosure, or loss. While we work diligently to safeguard your data, please understand that no internet transmission or electronic storage method is entirely risk-free.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable New York and New Jersey data protection laws.
Your Rights and Choices
You may:
- Access, update, or delete your personal information by contacting us
- Opt out of marketing communications by following the unsubscribe instructions in emails
- Disable cookies through your browser settings (though some site features may not function properly)
- Request information about how your data is being used
State-Specific Privacy Rights
Opura complies with applicable data protection and security laws in New York and New Jersey, including requirements related to safeguarding personal information and notifying individuals in the event of a data breach.
Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Phone: +1 718 969 0845